Shipping & Returns
Shipping Policy
Shipping Rates and Costs
State clearly whether shipping is free, flat-rate, or calculated by location/weight. Mention any minimum order values for free shipping, if applicable .
Shipping Methods and Delivery Times
List delivery options (e.g., standard, express), estimated timeframes for delivery, and processing times. Be transparent if delivery times may vary by location within Karnataka or elsewhere in India .
Shipping Restrictions
Note any locations where shipping is not available, such as remote regions, PO boxes, or outside specific serviceable zones .
Order Tracking and Confirmation
Explain how and when customers can track orders. Include instructions on what to do if a shipment is delayed or a package is lost .
Returns, Refunds, and Damages
Describe clearly the process for returns and exchanges, including eligibility and timeframes. State responsibilities for shipping costs in case of returns or damages during transit
Return & Exchange Policy
Item Conditions
Include specific requirements such as:
• Original packaging and tags
• Unworn, unused, and undamaged status
• Exclusion of perishable, personalized, or sale items from returns
Process
Describe step-by-step return/exchange procedures:
• Customer emails order details and reason for return/exchange
• Business provides return shipping label or address
• On receipt and inspection, refund, store credit, or exchange is processed within a set time (typically 7-14 days)
Refund/Exchange Methods
State refund options: original payment method, store credit, or replacement. Define who bears shipping costs and how disputes are resolved.
Legal Compliance
Your policy must be transparent and prominently displayed, following Indian consumer protection laws and specific e-commerce guidelines, ensuring customers are not misled and defective items are accepted for returns